This Privacy Policy explains how Patel Group (“we”, “us”, or “our”) collects, uses, discloses, and protects information when you use patelgroup.com.pk (the “Site”) and related services.
Effective date: 21 August 2025 • Last updated: 21 August 2025
1. Scope
This Policy applies to personal information processed by Patel Group through the Site and any other websites, mobile applications, or online services that link to it. Additional notices may apply to specific services or projects.
Legal note: This document is provided for general informational purposes and does not constitute legal advice. Requirements may vary by jurisdiction. Please review with your legal counsel before publishing.
2. Information we collect
We collect information in three ways: (a) information you provide directly, (b) information collected automatically, and (c) information from third parties.
- Information you provide: name, company, email address, phone number, postal address, and any content you submit via forms, support requests, or account creation.
- Business information: inquiries, RFQs, order details, billing and shipping information (if applicable).
- Automatic data: device and browser type, operating system, IP address, pages viewed, referring/exit pages, timestamps, clickstream data, and general location inferred from your IP address.
- Cookies & identifiers: cookies, pixels, local storage, session identifiers, and similar technologies (see Cookies).
- Third‑party sources: analytics providers, advertising networks, social media platforms, and publicly available databases, in accordance with their terms and applicable laws.
3. How we use information
- Provide, operate, and improve the Site and our services.
- Respond to inquiries, requests for proposals, and customer support.
- Send administrative messages, updates, and service information.
- Personalize content and measure engagement and performance.
- Detect, prevent, and address security incidents, fraud, and abuse.
- Comply with legal obligations and enforce our terms and policies.
- With your consent, send marketing communications you can opt out of at any time.
4. Cookies & similar technologies
We use cookies and similar technologies to operate the Site, remember preferences, and analyze traffic. You can control cookies through your browser settings or by using the cookie settings tool (if available) on our Site.
- Strictly Necessary – required for core functionality and security.
- Performance/Analytics – help us understand usage and improve the Site.
- Functional – remember choices such as language or region.
- Advertising – deliver relevant ads and measure campaign effectiveness (if used).
Most browsers allow you to block or delete cookies. Doing so may affect some Site features. For more details, consult your browser’s help pages.
5. When we share information
We may share information as follows:
- Service providers: With vendors who process data for us (e.g., hosting, analytics, customer support), under contractual confidentiality and security obligations.
- Business transfers: As part of a merger, acquisition, financing, or sale of all or a portion of our assets.
- Legal compliance: To comply with applicable laws, lawful requests, and legal processes, and to protect rights, property, and safety.
- With consent: With third parties when you direct us to share or consent to such sharing.
6. Data security
We implement reasonable technical and organizational measures designed to protect personal information. However, no method of transmission or storage is completely secure, and we cannot guarantee absolute security.
7. Data retention
We retain personal information for as long as necessary to fulfill the purposes outlined in this Policy, comply with our legal obligations, resolve disputes, and enforce our agreements. Retention periods may vary based on the type of data and applicable legal requirements.
8. Your rights & choices
Depending on your location, you may have rights regarding your personal information, including to:
- Request access to and copies of your personal information.
- Request correction or deletion of inaccurate or outdated information.
- Object to or restrict certain processing, including direct marketing.
- Withdraw consent where processing is based on consent.
- Request data portability in a commonly used format, where applicable.
To exercise these rights, contact us using the details in the Contact us section. We may ask you to verify your identity before responding.
9. International transfers
We may transfer, store, and process your information outside of your country of residence. Where required by law, we implement appropriate safeguards for such transfers.
10. Children’s privacy
Our Site is not directed to children under the age of 13, and we do not knowingly collect personal information from children. If you believe a child has provided us personal information, please contact us and we will take appropriate steps to delete it.
11. Third‑party services
Our Site may contain links to third‑party websites, plug‑ins, or services. We are not responsible for the privacy practices of those third parties. We encourage you to review their privacy policies before providing any information.
12. Changes to this Policy
We may update this Policy from time to time. The date at the top indicates when it was last updated. Significant changes will be posted on this page, and we may notify you by additional means where appropriate.
